“ I can never shake the feeling that people dislike getting into details because that’s when service design gets hard, as if it’s the concept that is always right and that the details can be massaged and shaped to fit. Coming up with a grandiose plan is relatively easy, but working out how much of the plan can actually work in detail is much harder. I think we could work much more efficiently if we got into detail sooner. ”
20100113 @ 1549
— The Concept *is* the Execution (via gruber)
